You can return all unopened products within 14 days of receipt.
Returned items must be in new condition and in their original packaging.
exchange
The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you purchase the new item separately. Please contact us beforehand by email at info@eisfass.de
refunds
Approved returns will be refunded to the original form of payment. Please note that you will be responsible for return shipping costs.
damage and problems
If you have a problem with a product or if the products you received are damaged/defective, please contact us.
Follow the instructions in the "How do I make a return" section below and send us a photo of the products that are not OK.
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How can I make a return?
It's easy! Send us an email to info@eisfass.de Don't forget to include the following:
- your name and address
- your order number
- The products and quantity you want to return
- The reason for the return
- If necessary, a photo
Our team will review your order and let you know the next steps.